Internet
Communications
- Navigate world Wide Web Sites(Internet Explorer/Netscape Navigator)
- Perform Effective Internet Searches
- Internet Services
- E-Commerce on the Internet
HTML
- Design Web Pages
- Use HTML Syntax and Tags
- Add Hypertext LInks to Web Pages
- Enhance Web Pages with Colour and Graphics
- Create Image Maps
- Format Web Pages with Tables
- Use Frames in aWeb Site
- Use Images with HTML
- Use Forms with HTML
Web Site
Design
- Web Site Design and Evaluation
- Research and Idea Generation
- Flow charting and Web Page Layout
- Storyboarding
- Portraying an Image with Colour
- Typography and Style
- Linking Web Pages
- Site Navigation
- Multimedia Analysis and Composition
- Designing for the Client
- Testing the Site
- Site Maintenance
Multimedia
Applications on the World
Wide Web
- Adobe Photoshop
- Enhancing Photos
- Selections, Masks, Layers, and Channels
- Graphics Special Effects
- Adobe Illustrator
- Anchor Points and Paths
- Working with Templates
- Objects, Layers, and Gradients
- Macromedia Fireworks
- Flash Technology
Web Authoring
Applications
- Site Control
- Macromedia Dreamweaver
- Layout
- Working with Tables and Frames
- Typography
- Using Templates and Libraries
- creating Rollovers
- Working With Forms
- DHTML
- Plug-Ins
E-Commerce
- Infastructure
- Web Servers
- Software Solutions For E-Commerce
- Security
- Electronic Payment Systems
- Marketing, Sales, and Promotions
- Purchasing and Support Activities
- International, Legal, Ethical, and Tax Issues
E-Commerce
Site Development
- Internet Businesses
- Online Services
- Buying Online
- Marketing and Advertising
- developing an Electronic Commerce Web Site
Professional
Skills
- Effective Communications
- Teamwork and Customer Service Skills for Internal and External Customers
- Teamwork and Cross-cultural Customer skills
- Fundamentals of Customer Service
- Identifying Customer Needs
- Meeting and Exceeding Customer Expectations
- Handeling Difficult Customers/Situations
- Resolving Customer Complaints
